How SOG138 Handles Your Privacy
A quick overview of our core privacy commitments. Full details are in the policy below.
Secure Data Storage
All personal data collected on SOG138 is stored on secured servers with restricted access. We use industry-standard encryption and access controls to prevent unauthorised use or disclosure.
No Data Selling
SOG138 does not sell your personal data to third parties for advertising or marketing purposes. We share data only where legally required or strictly necessary to operate platform services.
SSL Encryption
Every session on SOG138 is protected by SSL (Secure Sockets Layer) encryption. Data transmitted between your device and our platform — including login credentials and payment details — is encrypted in transit.
KYC and Identity Verification
Identity documents collected during KYC verification are used solely to confirm your identity and comply with applicable legal obligations. They are not shared with third parties for commercial purposes.
Your Access Rights
You can request a copy of the personal data SOG138 holds about you, ask us to correct inaccurate information, or request deletion of your data where legally permissible. Contact support to make a request.
Cookies and Tracking
SOG138 uses cookies to maintain your session, remember preferences, and improve platform performance. We do not use third-party tracking cookies for cross-site advertising profiling.
1 Introduction
SOG138 ("we," "us," or "our") is committed to protecting the privacy of every player who registers and uses the SOG138 online gaming and sports betting platform at sog138.vu. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what choices you have.
By creating an account on SOG138, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with our Terms and Conditions and Responsible Gaming policy, which together form the complete agreement governing your use of the platform.
SOG138 is operated exclusively for players in the Philippines. All data practices described in this policy apply to Philippine users of the platform.
2 Data We Collect
We collect personal data from you in several ways — directly when you register or interact with the platform, automatically when you use the site, and from third parties when necessary to verify your identity or process payments.
| Data Category | Examples | How Collected |
|---|---|---|
| Account Information | Full name, date of birth, email address, mobile number | Provided by you at registration |
| Identity Documents | Government-issued ID (passport, driver's licence, UMID) | Submitted during KYC verification |
| Financial Data | Bank account or e-wallet details used for deposits and withdrawals | Provided during payment setup or transaction |
| Transaction Records | Deposit amounts, withdrawal requests, bet history, game history | Generated automatically by platform activity |
| Device and Technical Data | IP address, browser type, device model, operating system | Collected automatically when you access the platform |
| Usage Data | Pages visited, features used, session duration, click patterns | Collected via cookies and server logs |
| Communications | Messages sent to support, live chat transcripts | Provided when you contact SOG138 support |
We only collect the data that is necessary for the purposes described in this policy. You are not required to provide data beyond what is needed to register, verify your identity, and operate your account.
3 How We Use Your Data
SOG138 uses the personal data we collect for the following purposes:
- Account creation and management: To register your account, verify your identity, and keep your account details accurate and up to date.
- Transaction processing: To process deposits and withdrawals in Philippine Peso (₱ PHP) through your nominated payment method, and to maintain an accurate record of your financial activity on the platform.
- KYC and fraud prevention: To verify that you meet eligibility requirements, detect and prevent fraudulent activity, and comply with applicable legal and regulatory obligations.
- Platform operation and improvement: To deliver the features you use — sports betting, live casino, slot games, VIP rewards, and promotions — and to improve platform performance and user experience based on aggregated usage data.
- Customer support: To respond to your queries, resolve disputes, and assist with account issues.
- Security and integrity: To monitor for suspicious activity, enforce our Terms and Conditions, and protect the security of the platform and its players.
- Responsible gaming: To apply the responsible gaming tools available on the platform, including deposit limits, session reminders, and self-exclusion measures. See our Responsible Gaming page for more details.
- Communications: To send you account-related notifications such as transaction confirmations, security alerts, and policy updates. Marketing communications are sent only where you have opted in.
SOG138 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by applicable law or platform security systems.
4 Cookies and Tracking
SOG138 uses cookies — small text files stored on your device — to make the platform work properly and to help us understand how it is being used. Below is a summary of the cookie types we use:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, core features like your account dashboard, betting slip, and deposit screen will not work.
- Performance cookies: Help us understand which pages and features are used most, so we can prioritise improvements. Data collected is aggregated and does not identify individual users.
- Preference cookies: Remember your settings, such as language preference and display options, so you do not have to reconfigure them on each visit.
- Security cookies: Used to detect and prevent fraudulent or abusive activity on the platform, including bot activity and repeated failed login attempts.
SOG138 does not use third-party advertising cookies or cross-site tracking cookies for the purpose of building advertising profiles or selling your behavioural data to ad networks.
Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may prevent some features of the platform from working correctly.
5 Sharing Your Data
SOG138 does not sell your personal data. We share data with third parties only in the following circumstances and only to the extent necessary for each purpose:
- Payment processors: To process your deposits and withdrawals through Philippine online banking, bank transfer, and local e-wallets, we share the minimum required financial data with our payment service partners.
- Identity verification providers: To fulfil KYC requirements, identity documents may be processed by a third-party verification service operating under confidentiality obligations.
- Technology and infrastructure providers: Service providers who host, maintain, or support the SOG138 platform may access data as part of providing those services. They are bound by data processing agreements and are not permitted to use your data for their own purposes.
- Legal and regulatory authorities: SOG138 may disclose personal data to law enforcement agencies, courts, or government bodies where required to do so by applicable Philippine law or a valid legal order.
- Business transfers: In the event of a merger, acquisition, or sale of platform assets, player data may be transferred to the successor entity. We will notify affected players in advance where practicable.
Any third party that receives personal data from SOG138 is required to handle it securely, use it only for the stated purpose, and not share it further without authorisation.
6 Data Security
SOG138 takes data security seriously. We implement a layered set of technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse:
- SSL/TLS encryption: All data transmitted between your device and the SOG138 platform is encrypted using SSL/TLS protocols, including login credentials, payment information, and personal details.
- OTP authentication: One-time password (OTP) verification is available and may be required for sensitive account actions such as password changes and withdrawal requests.
- Access controls: Internal access to player data is restricted to authorised personnel on a need-to-know basis. Systems and databases are protected by authentication controls and audit logging.
- Security monitoring: SOG138 continuously monitors the platform for suspicious activity, attempted intrusions, and data anomalies.
While we take all reasonable precautions, no digital platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, enable OTP authentication, and never share your login details with anyone.
If you suspect that your account has been compromised, contact SOG138 support immediately so we can secure your account and investigate.
7 Data Retention
SOG138 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our operational needs. The general principles we follow are:
- Account information and transaction records are retained for a minimum period after account closure to comply with legal obligations, including those related to financial record-keeping and anti-money laundering requirements.
- Identity verification documents are retained in accordance with KYC regulations applicable in the Philippines.
- Support communications are retained for a reasonable period to allow us to resolve any follow-up queries or disputes.
- Usage and technical data collected via cookies is retained for shorter periods, typically aligned with the purpose for which it was collected.
When data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
If you request account closure, we will begin the deletion or anonymisation process for data that we are not legally required to retain. We will communicate the expected timeline when processing such a request.
8 Your Rights
As a player on SOG138, you have the following rights with respect to your personal data. To exercise any of these rights, contact SOG138 support and we will respond within a reasonable timeframe:
- Right to access: You may request a copy of the personal data SOG138 holds about you, including your account information, transaction history, and any identity documents on file.
- Right to correction: If any personal data we hold about you is inaccurate or incomplete, you can ask us to update or correct it.
- Right to deletion: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected. Note that we may be required to retain certain data to comply with legal obligations, and deletion requests will be assessed against those requirements.
- Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a concern or dispute is being resolved.
- Right to withdraw consent: Where we process your data based on your consent (such as marketing emails), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before you withdrew consent.
- Right to complain: If you believe that SOG138 has not handled your personal data in accordance with this policy, you may raise a complaint through our support channel.
To submit a data rights request, contact our support team through your account dashboard or email us at [email protected]. Please do not include your password or full payment card details in any email.
9 Children and Minors
SOG138 is strictly an adults-only platform. Registration and use of any feature — including free-play modes — is only permitted for individuals who are 21 years of age or older.
We do not knowingly collect personal data from individuals under the age of 21. If SOG138 becomes aware that an account has been registered by or on behalf of a minor, that account will be immediately suspended, any funds held will be reviewed, and the relevant data will be handled in accordance with applicable law.
If you believe a minor has registered an account on SOG138, please contact our support team immediately.
10 Changes to This Policy
SOG138 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect, where reasonably practicable.
The "Last updated" date at the top of this page reflects the most recent revision. Continuing to use the SOG138 platform after an updated Privacy Policy takes effect constitutes your acceptance of the revised policy.
We encourage you to review this page periodically so you are always aware of how your data is being handled.
11 Contact Us
If you have any questions about this Privacy Policy, how SOG138 handles your personal data, or if you wish to exercise any of your data rights, please reach out to our support team. We are available 24 hours a day, 7 days a week.
You can contact us through the live chat function within your account dashboard, or by email at [email protected]. Please include your registered email address in your message so we can locate your account.
For platform-related questions, our FAQ page covers the most common queries from Philippine players. For concerns related to responsible gaming and self-exclusion, visit the Responsible Gaming page.